Refund Policy
Please review this policy before payment. It applies to the program components disclosed at Stripe checkout.
1. Refund Requests
To request a refund, contact billing@joinvynova.com and include your full name, email used at purchase, phone number, date of purchase, reason for refund request, and transaction ID if available.
2. What Payment Covers and What Is Refundable
Payment covers only the selected program components expressly disclosed at Stripe checkout. Depending on the program and provider decision, those components may include administrative coordination, the provider consultation arranged through Qualiphy, and, only if prescribed, medication fulfillment and shipping. Stripe checkout displays the amount and any applicable components before payment.
Payment does not guarantee medical approval, a prescription, medication availability, or a specific outcome. A licensed provider determines whether treatment is clinically appropriate after a synchronous two-way video telehealth consultation.
If a provider does not approve treatment, medication, pharmacy fulfillment, and shipping amounts, if charged and not yet processed, dispensed, or shipped, may be eligible for refund. Administrative coordination and provider consultation or clinical review fees may be non-refundable once the applicable service has begun.
3. After Shipment and Renewals
Once a pharmacy has processed, dispensed, or shipped a prescription, medication-related, pharmacy fulfillment, and shipping charges are not refundable, except where required by law or when an error occurred.
To avoid a renewal charge, cancellation requests must be received at least 48 hours before the next scheduled billing date. Cancellation stops future eligible charges but does not automatically refund past charges or halt work that has already begun.
4. Blocked States or System Error
If Vynova charges a person outside an available jurisdiction or makes an internal billing error before any applicable service begins, the charge may be eligible for a full refund. See Where We Serve for current availability.
5. Timing and Contact
Approved refunds are typically submitted to the payment processor within 5–10 business days. Your bank or card issuer may take additional time to post the refund.
Refunds: billing@joinvynova.com · Support: support@joinvynova.com