Refund Policy
Vynova Health LLC believes in transparent pricing and clear refund rules. Please review this policy before purchasing any program, membership, consultation coordination, support service, or related offering.
1. Refund Requests
To request a refund, contact billing@joinvynova.com and include your full name, email used at purchase, phone number, date of purchase, reason for refund request, and transaction ID if available.
2. General Refund Rules
- Before intake routing, provider coordination, administrative processing, pharmacy processing, or service initiation begins, you may be eligible for a full or partial refund depending on disclosed checkout terms.
- Administrative, program setup, processing, provider coordination, and clinical coordination fees are refundable only before intake routing, provider coordination, administrative processing, or clinical partner workflow has begun.
- If you are not medically approved, medication or fulfillment-related amounts may be refundable if medication has not been processed, compounded, dispensed, fulfilled, or shipped; disclosed admin or provider coordination fees may remain non-refundable once services have begun.
- Fees may be non-refundable once clinical review, provider coordination, intake processing, consultation-related work, or administrative services have begun.
3. After Shipment and Renewals
Once medication has shipped, medication-related, pharmacy, fulfillment, and shipping charges are not refundable, except where required by law or where Vynova determines that an error occurred.
To avoid a renewal charge, cancellation requests must be submitted at least 48 hours before the next scheduled billing date. If a renewal charge has already processed, refund availability depends on whether services, intake routing, provider coordination, pharmacy processing, or fulfillment have begun.
4. Blocked States or System Error
If Vynova mistakenly charges a person located in a blocked state or charges a customer due to internal/system error before any service begins, Vynova may issue a full refund, including administrative/provider coordination fees. Blocked states: Alabama, Hawaii, and Mississippi.
5. Timing and Contact
Approved refunds are typically submitted to the payment processor within 5–10 business days. Your bank or card issuer may take additional time to post the refund.
Refunds: billing@joinvynova.com · Support: support@joinvynova.com