Privacy Policy
This Privacy Policy explains how Vynova Health LLC collects, uses, discloses, and protects information when you visit joinvynova.com, submit a form, communicate with us, purchase a program, or use our administrative support services.
1. Introduction
Vynova Health LLC (“Vynova Health,” “Vynova,” “we,” “us,” or “our”) respects your privacy. Vynova Health helps coordinate access to telemedicine-related wellness services. Clinical evaluations, medical decisions, prescribing decisions, and professional healthcare services may be provided by independent clinical partners, providers, pharmacies, or other third parties, including Qualiphy.
2. Important Healthcare Privacy Notice
Some information you provide may be protected health information, consumer health data, or sensitive personal information under federal or state law. Before Vynova Health goes live with real patient data or PHI inside its CRM, the required HIPAA-related configuration, agreements, and internal controls must be completed.
3. Information We Collect
- Contact and account information: name, email, phone number, state or location, preferred language, communication preferences, consent records, and account/support history.
- Lead and marketing information: form submissions, advertising source, UTM data, page visits, referral source, device/browser information, and interaction timestamps.
- Payment and transaction information: payment status, transaction ID, subscription ID, amount paid, refund status, and failed payment status.
- Program and operational information: program category selected, intake status, provider review status, fulfillment status, shipping/tracking status, renewal/refill reminders, support requests, and cancellation or refund requests.
- Limited health-related information only when necessary to coordinate requested services or route you to a clinical partner through a secure approved workflow.
4. How We Use Information
- Respond to inquiries and determine basic service availability by state.
- Send administrative messages, provide checkout links, process payments, and manage subscriptions, renewals, cancellations, and refunds.
- Coordinate intake with clinical partners and route information to Qualiphy or other service providers.
- Provide customer support, send reminders, improve services, comply with legal obligations, and detect fraud, security incidents, or misuse.
5. Sharing of Information
We may share information with clinical partners including Qualiphy, licensed providers or provider groups, pharmacies or fulfillment partners, payment processors, CRM/hosting/email/SMS/support vendors, compliance/legal/accounting/security providers, legal authorities when required by law, and business successors in connection with a merger, sale, or restructuring.
We do not sell your mobile opt-in data or SMS consent. We do not share SMS opt-in data with third parties or affiliates for their marketing or promotional purposes.
6. Your Choices, Rights, and Security
You may request access, correction, deletion where legally available, opt out of marketing emails, reply STOP to text messages where applicable, or withdraw certain consents subject to legal and operational limits.
We use administrative, technical, and organizational measures designed to protect information. However, no system is 100% secure, and you should not use unsecured communication channels for emergency, sensitive, or urgent medical information.
7. Contact
Vynova Health LLC
Business mailing address available upon verified request.
Privacy/Compliance: compliance@joinvynova.com
Support: support@joinvynova.com