Privacy Policy

1. Introduction

Vynova Health LLC (“Vynova Health,” “Vynova,” “we,” “us,” or “our”) respects your privacy. Vynova Health helps coordinate access to telemedicine-related weight management services. Clinical evaluations, medical decisions, prescribing decisions, and professional healthcare services are provided through Qualiphy and its applicable licensed provider network.

2. Administrative and Clinical Information

Vynova receives the administrative information needed to coordinate requested services: contact details, state availability, communication preferences and consent records, selected program information, payment status and transaction identifiers, support requests, and high-level coordination or fulfillment status. Vynova does not intentionally collect or retain detailed medical history, provider notes, diagnoses, laboratory results, or clinical decision-making in its CRM beyond the minimum information needed for approved administrative workflows.

Qualiphy and its applicable licensed provider network receive and protect the detailed clinical intake, medical history, telehealth consultation information, provider evaluation, diagnosis, prescribing information, and other clinical information needed to provide clinical care. Applicable agreements and administrative, technical, and organizational controls are operational before protected health information is used in approved workflows.

3. Information We Collect

• Contact and account information: name, email, phone number, state or location, preferred language, communication preferences, consent records, and account/support history.
• Lead and marketing information: form submissions, advertising source, UTM data, page visits, referral source, device/browser information, and interaction timestamps.
• Payment and transaction information: payment status, transaction ID, subscription ID, amount paid, refund status, and failed payment status.
• Program and operational information: program category selected, intake status, provider review status, fulfillment status, shipping/tracking status, renewal/refill reminders, support requests, and cancellation or refund requests.
• Limited health-related information only when necessary to coordinate requested services or route you to a clinical partner through an approved secure workflow. Detailed clinical information is collected and maintained by Qualiphy and the applicable licensed provider network.

4. How We Use Information

• Respond to inquiries and determine basic service availability by state.
• Send administrative messages, provide checkout links, process payments, and manage subscriptions, renewals, cancellations, and refunds.
• Coordinate intake with Qualiphy and applicable operational service providers needed to support the requested services.
• Provide customer support, send reminders, improve services, comply with legal obligations, and detect fraud, security incidents, or misuse.

5. Sharing of Information

We share the minimum information needed for the requested service. Stripe processes payment information; Vynova receives payment status, transaction identifiers, and related billing information rather than full payment-card details. Qualiphy and its applicable licensed provider network receive information needed for the clinical intake and consultation. If medication is prescribed, the applicable prescribing and fulfillment information may be shared with Pharmacy Hub or Strive Pharmacy to fulfill and ship the prescription. We may also use CRM, hosting, email, SMS, support, compliance, legal, accounting, and security vendors as needed to operate the service, comply with law, and protect against fraud or security incidents.

We do not sell your mobile opt-in data or SMS consent. We do not share SMS opt-in data with third parties or affiliates for their marketing or promotional purposes.

SMS Communications

If you provide your mobile phone number and opt in to receive SMS communications from Vynova Health, we may send you text messages related to your inquiries, customer support, appointments, services, and other communications you have requested. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For assistance, reply HELP.

6. Your Choices, Rights, and Security

You may request access, correction, deletion where legally available, opt out of marketing emails, reply STOP to text messages where applicable, or withdraw certain consents subject to legal and operational limits.

We use administrative, technical, and organizational measures designed to protect information. However, no system is 100% secure, and you should not use unsecured communication channels for emergency, sensitive, or urgent medical information.

7. Contact

Vynova Health LLC

Business location: Florida, United States.

Privacy/Compliance: compliance@joinvynova.com

Support: support@joinvynova.com