Terms & Conditions
These Terms govern use of the Vynova Health LLC website, forms, administrative services, payment flows, and related non-clinical support.
1. Core Terms
By accessing joinvynova.com, submitting a form, purchasing a program, communicating with Vynova Health, or using our services, you agree to these Terms. Vynova Health LLC provides administrative, marketing, technology, payment coordination, support, and service coordination related to telemedicine and weight management programs.
Vynova Health is not an emergency medical provider and does not replace your primary care provider, urgent care, emergency care, or specialist.
2. Clinical Services and Eligibility
Clinical services are provided through Qualiphy and its applicable licensed provider network. Vynova Health does not guarantee treatment approval, prescription, a particular medication, or any specific result.
You must be at least 18 years old and physically located in a jurisdiction listed on our Where We Serve page at the time of your consultation.
3. Payments, Recurring Billing, Refunds, and Cancellations
Payment covers only the selected program components expressly disclosed at Stripe checkout. Depending on the program and provider decision, those components may include administrative coordination, the provider consultation arranged through Qualiphy, and, only if prescribed, medication fulfillment and shipping. Stripe checkout displays the amount and any applicable components before payment.
Payment does not guarantee medical approval, a prescription, medication availability, or a specific outcome. A licensed provider determines whether treatment is clinically appropriate after a synchronous two-way video telehealth consultation.
If a provider does not approve treatment, medication, pharmacy fulfillment, and shipping amounts, if charged and not yet processed, dispensed, or shipped, may be eligible for refund. Administrative coordination and provider consultation or clinical review fees may be non-refundable once the applicable service has begun.
Once a pharmacy has processed, dispensed, or shipped a prescription, medication-related, pharmacy fulfillment, and shipping charges are not refundable, except where required by law or when an error occurred.
To avoid a renewal charge, cancellation requests must be received at least 48 hours before the next scheduled billing date. Cancellation stops future eligible charges but does not automatically refund past charges or halt work that has already begun.
4. Communications, Third-Party Services, and Liability
By providing contact information and consent, you may receive communications by email, phone, SMS, or other channels. Marketing communications are optional. Transactional communications may be necessary to provide services.
The website and administrative services are provided “as is” and “as available.” To the maximum extent permitted by law, Vynova Health is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages.
SMS Terms & Conditions
By providing your mobile phone number and opting in to receive SMS messages from Vynova Health, you agree to receive text messages related to your inquiries, appointments, services, and customer support.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Consent to receive SMS messages is not a condition of purchase.
5. Contact
Vynova Health LLC
Support: support@joinvynova.com
Billing: billing@joinvynova.com
Compliance: compliance@joinvynova.com