Cancellation Policy

1. How to Cancel

You may request cancellation by emailing billing@joinvynova.com, emailing support@joinvynova.com, submitting an available cancellation form, or using any online cancellation option Vynova makes available.

2. Timing and Effect

To avoid a renewal charge, cancellation requests must be received at least 48 hours before the next scheduled billing date. Cancellation stops future eligible charges but does not automatically refund past charges or halt work that has already begun.

After cancellation is processed, future recurring charges should stop, access to ongoing support or membership benefits may end, and pending clinical, pharmacy, or fulfillment work may be cancelled only if cancellation is still operationally possible.

3. Fulfillment and Fee Limits

If provider coordination, clinical review, pharmacy processing, dispensing, fulfillment, or shipping has already begun, cancellation may not stop that item from processing.

If a provider does not approve treatment, medication, pharmacy fulfillment, and shipping amounts, if charged and not yet processed, dispensed, or shipped, may be eligible for refund. Administrative coordination and provider consultation or clinical review fees may be non-refundable once the applicable service has begun.

Once a pharmacy has processed, dispensed, or shipped a prescription, medication-related, pharmacy fulfillment, and shipping charges are not refundable, except where required by law or when an error occurred.

4. Communications and Contact

You can opt out of marketing emails using unsubscribe links and opt out of SMS by replying STOP. SMS opt-out does not automatically cancel your membership or subscription. To cancel billing, use one of the cancellation methods above.

Billing/Cancellation: billing@joinvynova.com · Support: support@joinvynova.com